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How ccv6 Handles Your Account Information

This page sets out what we collect when you open an account with ccv6, how we use it to run your wallet and lobby access, and what stays under your control.

Wallet dataLogin recordsAccount controlsContact for requests
ccv6 How ccv6 Handles Your Account Information
ACCOUNT SAFEGUARDS

Security Steps Behind Your Wallet Data

Login protection

Your account sign-in is tied to your registered phone number, and we flag repeated failed attempts before locking access to protect your wallet balance.

Payment matching

Every bKash, Nagad or Rocket deposit is checked against the sender number on file so funds land on the correct account without manual guesswork.

Data retention limits

Routine session logs are cleared on a rolling basis, while records tied to an open dispute or withdrawal check are held until that case closes.

Request a change

You can ask us to correct a wallet number, update contact details, or review what's stored against your profile by reaching out through support.

REACH OUR TEAM

Who to Contact About Your Data

Live Chat Open live chat from your account dashboard to ask what data we hold against your profile or to flag a wallet number that needs correcting.
Account Help Desk Send a written request through the help desk form if you want a copy of your transaction history or a summary of your stored login records.
Verification Queries Contact support directly when a bKash, Nagad or Rocket verification step asks for extra documents so you understand exactly what's being checked.

Privacy Questions Bangladesh Players Ask

We only pass wallet details to the payment provider handling that specific transfer, plus verification partners when confirming a withdrawal. We don't hand this data to advertisers.

Yes, request a summary through live chat or the account help desk and we'll walk you through what's logged against your profile, including recent session activity.

Routine records are kept for standard account management, while anything tied to a disputed payment or verification case stays on file until that matter is resolved.

We retain records needed for unresolved transactions or legal obligations in your region; everything else is handled according to our standard retention practice.

We store the transaction reference and confirmation status needed to reconcile your deposit, not your wallet PIN or full account credentials.

Yes, contact support with the correction you need — a wallet number, phone number or contact detail — and we'll update your account record accordingly.

Handling of your data depends on your local law and eligible region, so some practices described here may vary depending on where you're accessing your account from.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.